Business Analysis


Our Business Analysis Service is not just the traditional requirement gathering but it also includes process analysis and decision support to enterprises on the latest technology trends. Our Business Analysis Service identifies business requirements and needs, and determines the most innovative solutions to address enterprise challenges.

In close collaboration with our customers, iQuent analyze their specific business requirements and processes, and translate them in a complete set of product requirements.

Our Business Analysts come from business and technical backgrounds, and support an integrated vision of business and technology and help in filling the gap between business requirements and IT solutions.

Our Business Analysts are experts in end to end telecom domain, functional areas (like provisioning, billing, infrastructure, support and operations) and various latest tools and technologies.

Our experienced Business Analysts are experts in driving the quality, end to end delivery and are instrumental on the early stages of the program, and ensure the requirements for the business and technology are clear, measurable and traceable.


We carry out the business and processes analysis activities for products and services enabling enterprises to capitalize on the business benefit and maximize the value from business change.

Cross Functional Approach

We follow cross functional approach across all portfolios aligning with the organizational processes.

Quality Deliverables

Design and deliver Marketing Requirements Specification (MRS), Business Requirements Specification (BRS), Use Cases and Customer Journeys as per customer expectations.


Collaborate with technology and business stakeholders to design and deliver quality MRS and BRS.

Requirement Traceability

Manage business requirements traceability, from its definition at MRS to its tangible implementation, testing and deployment.

Quality Assurance

Ensure deliverables are as per expected quality and appropriate industry standards.

Methodologies and Frameworks

Our Business Analysts are experienced and possess expert knowledge of process design methodologies, languages and industry frameworks (ITIL/eTOM).